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Toronto Hydro-Electric System Limited

Toronto Hydro-Electric System Limited owns and operates
$2.2 billion of capital assets comprised primarily of an electricity distribution system, which delivers electricity to approximately 700,000 customers located in the City of Toronto. It is the largest municipal electricity distribution company in Canada and distributes approximately 19% of the electricity consumed in Ontario.


  • Ensures the safe, reliable and cost-effective delivery of electrical power to approximately 700,000 residential, commercial and industrial customers in the City of Toronto, which has a population base of 2.5 million.
  • Plans, maintains and operates Toronto’s electrical distribution system infrastructure efficiently and in an environmentally responsible manner.
  • Delivers consistent, high-quality customer service.
  • Designs and delivers electricity Conservation and Demand Management (“CDM”) programs.

2010 Achievements

  • Among the leading organizations in Ontario in the delivery of CDM programs to help customers conserve energy, save money and help the environment.
  • Achieved savings of approximately 126,800 MWh in its conservation portfolio, bringing its total savings to approximately 784,300 MWh since the start of its programs in 2005.
  • Installed approximately 43,000 smart meters bringing the total number of installed smart meters to approximately 674,000.
  • Launched Time-of-Use (“TOU”) pricing; approximately 509,000 customers paying TOU rates as at December 31, 2010.
  • Invested $384.9 million in electricity distribution assets.
  • Recognized by the Infrastructure Health and Safety Association for having achieved
    1.5 million hours worked without a lost time injury.
  • 110 apprentices enrolled in our trades school as of December 31, 2010.
  • Launched a public awareness campaign on contact voltage.
  • Introduced Toronto Hydro’s smart Experience program, the first retail automobile customer electric vehicle pilot project in Canada, to study the driving experience, charging habits and impact of electric vehicles on Toronto Hydro’s electricity grid.
  • Launched “PowerUp,” a public awareness campaign for the company’s long-term infrastructure renewal program.
  • Provided funding to Ryerson University’s Centre for Urban Energy, a national centre for cutting-edge research and innovation in the new field of urban energy.
  • Launched an unplanned power outage map on the company’s website to provide better service and convenience for customers.
  • Expanded online customer services to mobile devices with PowerLens, a new TOU application where customers can keep track of personalized electricity consumption, subscribe for energy alerts and report outages.
  • Introduced first hybrid bucket truck to its fleet of vehicles.
  • Conducted Workplace Violence Prevention Policy and Program training for all employees.
  • Together with the City of Toronto and Enbridge Gas Distribution, launched Home Energy Help, a program designed to assist approximately 100 low-income customers with home improvements.
  • Increased web traffic by 83.5% to approximately 3.7 million as a result of new customer self-serve related features.

2011 Objectives

  • Continue our focus on public safety and provide a safe and healthy work environment.
  • Continue to modernize the distribution system.
  • Deliver superior customer service and introduce an innovative Customer Experience Program.
  • Maintain financial strength.
  • Meet Conservation and Demand Management targets under the Green Energy Act, 2009.
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