• In 1997, Toronto Hydro launched our website and the beginning of online self-service.
• On January 1, 1998, Bill 103 amalgamated six municipal electric utilities into one, nearly tripling Toronto Hydro’s customer base to approximately 650,000 customers.
• To help restore power after the ice storm of January 1998, Toronto Hydro sent approximately 350 employees to eastern Ontario and southern Quebec. Crews worked 12 to 20 hours a day, coped with cold, harsh conditions and unfamiliar equipment – and there were zero injuries.
• In July of 1999, Toronto Hydro incorperated and the City of Toronto became our sole shareholder.