Customer Care

Customer Care is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit. Question or concerns Contact Us

• Online direct request - Use the easy Toronto Hydro-Electric System Limited direct request customer contact form . . .
• Customer Welcome Kit - To make your move as easy as possible, we've created this site especially for you. Here you will find information about our programs and services, bill information and payment options, safety reminders and tips on using energy wisely.
• Submit Your Meter Reading - For an alternative method for submitting your electricity meter read, try our online meter reading form.
• Life Support Notification Program - If your life, or the life of a loved one, depends on electrically-powered medical equipment, please let us know and you will be placed on our registry as needing alternate sources of power in cases of planned power outages.
• Call Before You Dig - For the location of underground power lines.
• Power Outage Tips - Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage.
• Our Commitment to You - Learn about our customer satisfaction process and how to get your questions or concerns addressed quickly and conveniently.