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Customer Care is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.

Important: Toronto Hydro is warning its customers of a telephone scam from people claiming to be from our collection and billing department.

The calls are being made from a 1-800 number and customers are being threatened with a disconnection of electricity if they do not immediately provide payment in the form of a pre-paid debit card or wire transfer. Toronto Hydro does not ask for a pre-paid credit card payment or wire transfer in overdue account situations, nor does our Customer Care department have a 1-800 number.

Report any suspicious calls to Canadian Anti-Fraud Centre immediately, at 1-888-495-8501 and quote file number 844396.

 

Online Direct Request

Use the easy Toronto Hydro-Electric System Limited direct request customer contact form.

Submit Your Meter Reading

Use our online meter reading form.

Call Before You Dig

For the location of underground power lines.

Electrical Inspections

All electrical work, whether you hire an electrician or do it yourself, requires an inspection. Get more information and application forms.

Graffiti Removal Request

If you see graffiti on Toronto Hydro equipment, let us know and we'll clean it up.

Power Outage Tips

Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage.

Our Commitment to You

Learn about our customer satisfaction process and how to get your questions or concerns addressed quickly and conveniently.

FOR EMERGENCIES
Call: 416.542.8000

24 hours a day,
7 days a week

To report power outages, lines down or electrical emergencies
 

NEW SERVICES & MAIN
SERVICE UPGRADES

Call: 416.542.2533
8:00 a.m. - 4:30 p.m.
Monday - Friday
If you plan to relocate or upgrade your main electrical service. We will visit your location to provide service information. We can also advise you on related policies and procedures.


ADMINISTRATION

Call: 416.542.8000
8:00 - 4:30pm
Monday - Friday
If you know the name or extension of the person you are trying to reach.

 
 
         

GENERAL INQUIRIES

Call: 416.542.8000
8:00am - 4:30pm
Monday - Friday
If you have questions about your bill, account, meter, rates or services, or to open or close an account.
Fax: 416.542.3452 or 416.542.3429
Email Contact Form
We will respond to e-mail inquiries within three
business days..


LINE COVER PROTECTION PROGRAM

Call: 416.542.2618
8:00 a.m. - 4:30 p.m.
Monday - Friday
If you want to have your overhead power lines covered to protect you, or your contractors, from serious injury when working on your roof, trimming trees or anywhere near power lines. Please provide us with 10 days' notice prior to the start of your work.
 

HEAD OFFICE

14 Carlton Street
Toronto, Ontario
M5B 1K5
Tel: 416.542.3100