Customer Care is an important part of the way Toronto Hydro-Electric System Limited does its business. It's our aim to meet and exceed your expectations on every phone call or at every home or business visit.
Use the easy Toronto Hydro-Electric System Limited direct request customer contact form.
Use our online meter reading form.
For the location of underground power lines.
All electrical work, whether you hire an electrician or do it yourself, requires an inspection. Get more information and application forms.
If you see grafitti on Toronto Hydro equipment, let us know and we'll clean it up.
Learn how to prepare an emergency power outage kit for your household, as well as what to do during a power outage.
Learn about our customer satisfaction process and how to get your questions or concerns addressed quickly and conveniently.
24 hours a day,7 days a weekTo report power outages, lines down or electrical emergencies
Call: 416.542.2533 8:00 a.m. - 4:30 p.m.Monday - FridayIf you plan to relocate or upgrade your main electrical service. We will visit your location to provide service information. We can also advise you on related policies and procedures.
Call: 416.542.80008:00 - 4:30pmMonday - FridayIf you know the name or extension of the person you are trying to reach.
14 Carlton StreetToronto, OntarioM5B 1K5Tel: 416.542.3100
Call: 416.542.80008:00am - 4:30pmMonday - FridayIf you have questions about your bill, account, meter, rates or services, or to open or close an account.
Fax: 416.542.3452or 416.542.3429
Email Contact Form We will respond to e-mail inquiries within three business days..
Call: 416.542.26188:00 a.m. - 4:30 p.m.Monday - FridayIf you want to have your overhead power lines covered to protect you, or your contractors, from serious injury when working on your roof, trimming trees or anywhere near power lines. Please provide us with 10 days' notice prior to the start of your work.
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8:00am - 4:30pm
Monday - Friday